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Looking for answers regarding Unity by Hard Rock's loyalty rewards program? Browse our frequently asked questions or send us your questions and feedback online, or even better, pick up the phone and give us a call. We're ready to rock and roll!

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Frequently Asked Questions

Unity by Hard Rock is a global loyalty program unlike any other. For the first time in our 50 year history, you can earn incredible rewards while staying, dining, shopping, gaming and doing what you love at participating Hard Rock Cafes, Hotels, and Casinos – anywhere in the world.

To create a new Unity by Hard Rock account, you can follow these steps:

  1. Go to our sign up page to create a new account.
  2. Fill in the required information.
  3. Once you have filled out the form, click on the "Create Account" button.
  4. You will receive a confirmation email with a link to verify your email address. Click on the link to complete the signup process and activate your online account.

After completing the signup process, you can log in to your new Unity by Hard Rock account and start enjoying the benefits, including exclusive offers, discounts, and promotions at participating Seminole Gaming and Hard Rock locations worldwide.

Unity Points are earned every time you game, purchase food, buy merchandise, or stay the night at one of our Hard Rock hotels. Unity Points work just like cash at any participating Hard Rock and Seminole Gaming location.

You can earn 3 Unity Points for every $1 spent in any participating cafe and non-casino hotel, and 1 Unity Point for every $1 spent on all other non-gaming spend in casinos. Unity Point earning rates for gaming at our casinos will vary at each casino based on your individual game play.

Tier Credits are a measure of your progress toward your next Unity Tier status. They are earned based on your total gaming or non-gaming qualifying spend in a calendar year (January 1st through December 31st). You earn 1 Tier Credit for every $1 spent in participating cafes and hotels, as well as on dining and retail outside of the cafe. Tier Credit earning rates will vary at each casino based on your game play.  Total annual tier Credits = Tier Score.  Your Tier Score will reset at the beginning of each year.   

Unredeemed cafe offers are redeemable through their expiration dates.

To earn Unity Tier Credits and Unity Points for hotel rooms, a qualified stay must be booked directly with participating Hard Rock Hotels. You can also make your hotel reservation via Unity by Hard Rock.

Unity Members, can save up to 10% just for being a member and booking direct on the hardrock.com website. Log in or quickly sign up for a Unity account to view and book at up to 10% savings.

You can easily keep track of your visits and stays at participating Unity by Hard Rock locations by logging in to your account and navigating to the Visits page. Here, you'll see a map displaying your visits to participating locations.

We're always working to improve the Unity by Hard Rock experience, so in the near future, you'll be able to see visits to non-participating Hard Rock locations as well as your Milestone Pins.

Stay tuned for updates!

Win/Loss Statements for The Mirage Hotel & Casino are currently unavailable online. To request a Win/Loss Statement for The Mirage, fill out a request form here.

All other casinos, to download your Win/Loss statements for previous 7 years, click here.

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If you don't see an answer to your question in our frequently asked questions page, then shout, shout, let it all out on the form below. We welcome your feedback and questions.

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